An enquiry-to-delivery workspace
The business situation
Customer details, project progress and next actions are spread across inboxes and spreadsheets. It is difficult to get a reliable view of the work.
The potential solution
A purpose-built application that brings enquiries, project details, responsibilities and progress into one shared workspace.
How the project could start
Define the users, essential information and key journeys. Prototype the important screens, then build and test a focused first version with appropriate permissions.
What would be evaluated
Whether users can find the information they need, see the next action and manage the work with less duplication.